Question 1

How will I receive the code after payment?

Accepted Answer

The activation code will be sent to the email address you provided during checkout. This usually takes 1–5 minutes. If you haven't received it, check your Spam folder.

Question 2

What should I do if the code doesn't work?

Accepted Answer

Make sure you selected the correct account region and activation method. If the code is still not accepted, contact our support team with your order number and we'll sort it out.

Question 3

What payment methods are available?

Accepted Answer

We accept payment via SBP (Fast Payment System). It is fast, secure, and fee-free for participating banks.

Question 4

Can I get a refund for a purchased code?

Accepted Answer

Digital activation codes are non-refundable. Once a code has been delivered and used, refunds are not possible. If the code is faulty due to our error, please contact support.

Question 5

Is it safe to enter my email on this site?

Accepted Answer

Yes. Your email is used solely to deliver the activation code and order notifications. We do not share your data with third parties and do not send spam.

Colombia eSIM (Data Only)

FAQ