Skip to content
Legal

Refund Policy

Published: May 4, 2026

1. General terms

All goods sold on kodhub.net are digital (gift cards, top-up codes, activation keys). Because of their nature, refunds are limited.

2. When refunds are not possible

Refunds are not issued if:

  • The code (key) has been activated or used
  • The code was delivered to the buyer and is functional
  • The buyer selected the wrong region or denomination when the information was shown in the product description
  • More than 14 days have passed since purchase
  • The buyer shared the code with third parties

3. When refunds are possible

We will refund if:

  • The delivered code does not work (invalid, already used before sale)
  • The goods do not match the description (wrong region, denomination, product)
  • A technical failure occurred and the goods were not delivered after payment
  • The same order was paid twice

4. How to request a refund

  1. Contact us — via [email protected] or Telegram
  2. Provide in your message:
    • Order number or email used for the order
    • Description of the problem
    • Screenshot of the error (if the code does not work)
  3. Wait for a reply — we review requests within 3 business days.

5. Refund methods

  • Replacement — issuing a new working code (preferred method)
  • Account balance — crediting the amount to your account balance for future purchases
  • Card refund — returning funds to the original payment method (up to 10 business days)

6. Order cancellation

You may cancel an order and receive a full refund if the digital goods have not yet been delivered (code not sent / not displayed). Since delivery is instant, the cancellation window is very short.

7. Legal basis for refunds

Digital goods delivered as activation codes fall under Russian Government Decree No. 2463 of 31.12.2020 (the list of goods of proper quality not subject to return).

A refund is possible in the cases provided by Article 26.1 of the Russian Consumer Rights Protection Law:

  • The activation code was not delivered within 24 hours of payment
  • Technical failure on delivery (an invalid or already-used code)
  • Double charge

Refund request: [email protected] or @kodhub_support_bot.

8. Contacts

For refund questions: [email protected] | Telegram